- Frequently Asked Questions
No, the registration is not compulsory.
You need to choose the direction of exchange and fill in an exchange application. Click the Exchange and follow the instructions available on the confirmation panel of the exchange request. If you have any questions during the exchange process, please, contact the operator through online help.
Yes. We have a pretty clear and transparent affiliate program which
can bring you earnings for the exchanges of the users you
quoted. Payment of remuneration is paid from 1 USD. You can find
more detailed information on affiliate page.
Bitcoin exchange operations occur only after receiving 1st confirmation
from the system. Ethereum exchange ones occur only after receiving 2nd
confirmation from the system.
Transfers in Bitcoin system may permanent in the status of "Unconfirmed Transaction" for a long time. Most often this happens due to the fact that one of the operations does not process. According to the rules of Bitcoin network such a problematic transfer is attached to another block and then is processed by standard procedure. If this does not happen, the funds are returned to the sender within 1-7 days. Unfortunately, our exchange service cannot affect the processing speed of such transfers. After being deposited or returned to the sender the situation with the application will be resolved by its completion or cancellation with the return of all monetary obligations of each party if such payment is delayed for a rather long period of time. The decision is taken towards each case separately.
If you have already paid the application then you are not able to cancel the exchange. You can make a reverse exchange operation but in this case all fees are covered at the customers expense.
Unfortunately, we will not be able to refund your funds. The only thing that we can do is to provide the requisite details where the funds were forwarded. Be careful while entering data!
We do not make exchanges via Skype, phone, mail or other means of communication. Any exchange on our service is made according to the procedure of preparing an application on the site. All the contacts towards the application go via online help chat room.
Yes, it is possible.Please contact us. We will try to provide our reserves with the necessary means for your
operation. You can also leave a request on the site to monitor the
reserve. A notification will be sent to the post office when we have the
amount you need.